Online Freelancing Essentials: Be A Successful Fiverr Seller
Course Description:
Do you want to know how to grow your career as an online freelancer—and offer outstanding experiences for every customer you work with?
It’s no secret that online freelancing is empowering millions to grow their own careers, take control of their schedules, and live better lives—with Fiverr leading the way for so many prolific, talented freelancers.
That’s why this course should be your number one choice when growing your business on Fiverr. From how Fiverr works, to creating your Gigs the right way with killer Descriptions, Gig Images, through converting potential customers, and successfully manage and deliver projects, and more—you can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you into your own success.
This course is based on the experience of top Fiverr Sellers as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform.
Are you ready to be a better freelancer?
Fiverr overview:
How to work on fiverr:
Fiverr is the world’s largest marketplace for digital services. Fiverr enables you to browse the selection of freelancers offering services, and to place orders in just one click. A service offered on Fiverr is called a Gig.
Signing Up
Signing up for Fiverr is free. Only registered users can buy and sell on Fiverr.
To join Fiverr.
To join Fiverr.
Finding a Service
You can find the services you need by browsing the Fiverr catalog in different categories, or by using Fiverr's search engine and filters to find a specific service or seller.
Placing an Order
Once you find a Gig you like, click it for more information, such as a description of the service, portfolio or samples of work, and pricing. If you have specific questions, we recommend contacting the seller prior to ordering. When you feel you’ve found what you need, simply proceed with placing your order.
Note: All purchases are subject to a service fee of $2 on purchases up to and including $40, and 5% on purchases above $40. This helps us operate our platform and offer 24/7 customer support for your orders.
Note: All purchases are subject to a service fee of $2 on purchases up to and including $40, and 5% on purchases above $40. This helps us operate our platform and offer 24/7 customer support for your orders.
Converting Customers & Managing Orders:
Communication:
- Make sure you answer each buyer who contacts you.- Please respond as quickly as you can to each buyer who sends you a message.- When receiving an order, we recommend communicating with your buyer to acknowledge you understand their needs.- Answer politely and in a respectful manner.
- Communicate in the languages you defined when setting up your seller profile.
- Keep all communications within Fiverr. This is the only way Fiverr can protect you and your rights.
- Do not provide your personal information, such as your email, or use any other communication tools.
- Fiverr won’t tolerate abusive behavior, such as bullying or harassing other members.
- Fiverr encourages you to provide your buyers with “custom offers”, which will cater to the buyer’s specific needs.
- Do not attempt any credit card fraud, launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.
Growing Your Business on Fiverr:
As a freelancer, we know it may be difficult to keep track of your orders and other details regarding your Fiverr account. Fiverr's Dashboard lets you effectively manage your business.
To access the Dashboard:
To access the Dashboard:
- After you log in, within the Selling menu, click Dashboard.
- To the top right, you will see all your active orders and the earnings you will receive once completed. Active orders are all orders placed by your buyers, not including completed or cancelled orders. - You can filter your orders by the following statuses:
- Late: orders that are overdue (past the original delivery due date)
- In Progress: orders that you have started to work on
- Dispute by seller: orders where you opened a dispute in the Resolution Center
- In Revision: orders you are working on after the buyer submitted a revision request
- Dispute by buyer: orders where your buyer opened a dispute in the Resolution Center
- Delivered: orders that you delivered
- Incomplete: orders that are waiting for the buyers to submit requirements
Notes:
- Orders are sorted according to their due date. The sorting is done by the relevant action needed to be performed by the seller first, and then by the buyer (with the most important orders at the top).
- In the orders displayed, you will see the buyer username, price, due date, and status. To view the order details, click View Order.
Viewing Your Profile Details
To the left, you can view details of your profile, including the four standards you need to maintain your level.
- Response Rate: This shows the percentage of inquiries you responded to in the last 60 days. To maintain your level, you need to respond to 90% of inquiries in the last 60 days.
- Delivered on Time: This shows the overall percentage of orders delivered on time (past 60 days). To maintain your level, you need to deliver 90% of your orders on time over the course of 60 days.
- Orders Completed: This shows your completed orders without cancellations by percentage. To maintain your level, you need to complete 90% of your orders over the course of 60 days.
- Rating: This shows your overall seller rating displayed by percentage. To maintain your level, you need to maintain a 4.7 star rating over the course of 60 days.
Note: You can also view the following:
- Earned (current month): This shows the amount of money from orders that have entered the clearing period within the calendar month. For example, you will see revenue from completed orders and pending orders during this month.
- Response Time: This tracks how quickly you respond to the first inbox message from a potential buyer within 24 hours of receiving that message. Response time is based on the last 60 days of your activity.
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